Our people
Learn about the heart of Phoenix – our people.
From getting to know our customers and understanding their needs, to enabling users and their organisations to do more with less – people are always at the heart of what we do.
The employees at Phoenix Software are the most important thing because they are the foundation of our success, the drivers of innovation and customer satisfaction, and the embodiment of our company culture and values. By prioritising their wellbeing, engagement, and development, we ensure that they have the tools, support, and opportunities they need to thrive and contribute to our collective success.
We’re proud of the individuals that we work with, and we are committed to helping each of them to reach their full potential.
“I would 100% recommend Phoenix as an employer due to the culture that the company is based on. They provide all the relevant tools to excel within the organisation, so much so that the hard work you put in is reflected in promotions and incentives. I think that the good work that Phoenix puts back into the local area and the general working atmosphere is what makes Phoenix unique to other organisations.”
Chris Hillman, Acquisitions Team Leader
“Unique is definitely how I would describe Phoenix. Phoenix is not a typical 9-5 workplace. Everyone goes above and beyond for their customers and colleagues – but that isn’t to say we are all work. The social side to Phoenix really goes hand in hand with their day-to-day work. From the Christmas parties to monthly departmental socials, year-end parties, and so much more – there is always another event to look forward to.”
Abbey Simpson, Service Desk Manager
“I’ve worked at Phoenix for over four years now. Starting off as a Digital Marketing Specialist in January 2020, I then became the Marketing Campaign Lead, Digital Marketing Manager, and I am now the Marketing Manager. I think if you asked anyone in the team if I enjoy working at Phoenix, every single person wouldn’t hesitate to say, absolutely!
I have never felt more supported, invested in, and listened to by an employer.”
Jennifer Wilson, Marketing Manager
Phoenix is a Great Place to Work™
At Phoenix, our workplace culture prioritises employee wellbeing, personal success, and great experiences. With 96% of employees praising our environment, we continuously enhance our support tools and resources based on their feedback.
Our workplace accreditations
Our Culture Blueprint
Our culture is the foundation of everything we do at Phoenix, reflecting our values, beliefs, and collective spirit. Creating and prioritising a culture of collaboration, innovation, and inclusivity allows us to deliver exceptional service and value to our employees and customers.
We’ve created our Culture Blueprint so that you can have a sneak peek at what it’s really like to be part of #TeamPhoenix and work in the tech industry. Take a look below or browse our open vacancies.
Employee benefits for #TeamPhoenix
We believe that our employees’ wellbeing is integral to our success; that’s why we offer a comprehensive range of benefits designed to support both their professional and personal lives. These benefits not only enhance the quality of life for our team members but also fosters a supportive and motivated work environment, driving innovation and excellence in all that we do.
Here’s just a few of our employee benefits:
Discounted private medical insurance with Vitality
Life insurance cover with Legal and General – 4x basic salary
A fully paid wellbeing hour per month
Discounted membership at local gym
Employee Assistance Programme available to you and your household
Hybrid working – work up to two days per week from home (role dependant)
“Attracting and retaining the best talent is key for us, so we work hard to ensure we have high levels of employee engagement throughout the company. We’re thrilled to be officially recognised as a Great Place to Work™ because this confirms we have a culture built on trust, which is fundamental to the success of any organisation. These results show us that our employees are receiving a consistent experience, with 94% saying they think Phoenix is a great place to work.”
Emma Taylor, Culture and Organisational Development Manager
Mental Health and Wellbeing Policy
We aim to provide a working environment that promotes and supports the mental health and wellbeing of all employees.
Mental ill health and stress are associated with many of the leading causes of disease and disability in society. Promoting and protecting the mental wellbeing of the workforce is important for an individual’s physical health, social wellbeing, and productivity. Mental wellbeing in the workplace is relevant to all employees and everyone can contribute to improved mental wellbeing at work.
Addressing workplace mental wellbeing can help strengthen the positive, protective factors of employment, reduce risk factors for mental ill health and improve general health. It can also help promote the employment of people who have experienced mental health problems and support them once they are at work.
To support with this, we have a Mental Health and Wellbeing Policy, a Menopause Policy, an onsite Employee Engagement & Staff Welfare Manager, and all employees have free access to an Employee Assistance Programme (EAP) where they can speak to experts covering areas such as stress, anxiety, physical and mental health challenges, and more.
Equality, Diversity, and Inclusion (EDI) Policy
Phoenix is committed to encouraging equality, diversity and inclusion (EDI) among our workforce and eliminating unlawful discrimination.
Our aim is for our workforce to be truly representative of all sections of society and reflective of our customers, plus each employee must feel respected and able to give their best. The purpose of our EDI policy is to:
- Provide equality, fairness, and respect for all in our employment, whether temporary, part-time, or full-time
- Not unlawfully discriminate against the Equality Act 2010 protected characteristics of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, gender, and sexual orientation
- Oppose and avoid all forms of unlawful discrimination. This includes pay and benefits, terms, and conditions of employment, dealing with grievances and discipline, dismissal, redundancy, leave for parents, requests for flexible working and selection for employment, promotion, training, or other developmental opportunities
- To support our goals, we are a Disability Confident employer, have an LGBTQ+ Equality at Work Policy, and have signed The Race at Work Charter and Armed Forces Covenant
Women in IT
Ensuring that everyone feels embraced in every setting is incredibly important to us, and we are committed to actively fostering inclusivity. Incorporating women into tech positions, attending career days, and supporting women once they’re part of the industry ensures that everyone at #TeamPhoenix feels equally valued.
Apprenticeship programmes
At Phoenix, we believe in investing in the next generation of talent, providing hands-on learning experiences, and empowering individuals to kickstart their careers in the dynamic world of technology.
Our apprenticeship programmes are designed to offer a unique blend of practical training, theoretical knowledge, and real-world experience, equipping apprentices with the skills, confidence, and expertise needed to thrive in their chosen field. Whether you’re passionate about technology, sales, or marketing, we have an apprenticeship programme tailored to your interests and aspirations.
Whether you’re a recent school leaver looking to kickstart your career or an experienced professional seeking a career change, our apprenticeship programmes offer an exciting opportunity to learn, grow, and succeed in the fast-paced world of technology.
Our Technical apprenticeships offer a pathway to becoming skilled IT professionals in areas such as IT support, cyber security, cloud computing, and network engineering. Apprentices will work alongside experienced professionals, gaining valuable hands-on experience while earning recognised qualifications and certifications.
Our sales apprenticeships provide an opportunity to develop essential sales skills and techniques, learn about our products and services, and engage with customers to drive business growth. Apprentices will receive training in sales strategies, customer relationship management, negotiation, and communication, preparing them for a successful career in sales.
Our marketing apprenticeships offer a comprehensive introduction to the dynamic world of marketing, covering areas such as digital marketing, content creation, social media management, and market research. Apprentices will have the opportunity to work on exciting marketing campaigns, develop their creativity and analytical skills, and contribute to our company’s marketing efforts.
Want to join #TeamPhoenix?
Alternatively, you can email our Employee Engagement and Staff Welfare Manager at [email protected] to discuss the opportunities available to you.