IT managed services
Enable your organisation to plan for the future and optimise business performance today with our IT managed services.
At a time when your budgets are tightening and you’re constantly being asked to deliver more, IT has become a limited resource.
We know that empowering a mobile workforce, security, data management, and governance, risk, and compliance, among other things, are extremely high on any organisation’s agenda. However, as we continue to adapt to new ways of working and see data outages and losses having an increasing impact on organisations bottom line and reputation, it’s difficult to find time for what really matters.
This often means that in-house IT teams have become increasingly stretched and focused on these issues rather than supporting their organisations KPIs. This is how our IT managed services help and provide solutions to these problems.
Using one of our IT managed services doesn’t just give you access to a team of technical specialists who’ll be on hand to help you, but also alleviates some of the pressure your IT team will be feeling, allowing them to focus on other areas.
What are IT managed services?
Acting as an extension of your internal IT team, an IT managed service is designed to pick up and manage the areas of your IT and infrastructure that you’re not able to. Whether that’s offering their expertise, round-the-clock monitoring, detection, and response of threats, cloud management, IT support and more, an IT managed service will give your IT team the security and freedom it needs to focus on strategic initiatives and core business functions.
What are the benefits of managed IT services?
An IT managed service will benefit your organisation in a number of different ways depending on your IT needs and what you currently have available to you. Here are just some of the ways our managed services will help you:
Proactive maintenance and issue prevention:
IT managed services employ proactive monitoring to identify and address potential issues before the impact operations. This approach minimises downtime, enhances system reliability, and prevents critical issues from arising
Cost saving and predictable budgeting:
Operating on a subscription-based model allows your organisation to budget effectively. It eliminates the need for large upfront investments in infrastructure and provides a predictable monthly cost
24/ 7 monitoring and support:
Round-the-clock monitoring ensures that systems are under constant surveillance. This enables swift issue resolution and support at any time
Enhanced security measures:
Managed IT security services will implement cyber security measures, including threat detection, antivirus management, and data encryption. This proactive approach helps safeguard sensitive information and ensures your compliance
Scalability and flexibility:
As organisations grow, their IT needs change. IT managed services offer scalability allowing organisations to easily adjust their IT resources based on demand
Access to IT specialists:
Organisations are able to get specialist advice and guidance without the need for hiring additional in-house staff
Focus on core business functions:
By outsourcing difficult and time-consuming tasks, organisations are able to free up time for their internal IT team to focus on achieving their KPIs
Regular software and hardware updates:
Providers will ensure that all software and hardware is kept up to date with the latest patches and updates. This will enhance your overall system performance and contribute to a more secure IT environment
Case study: St Catherine’s Hospice
Due to the highly sensitive nature of its patients’ data, St Catherine’s Hospice knew it needed to improve its security posture in order to prevent any breaches. However, due to the small internal team they have in place, they weren’t able to monitor and act on the volume of alerts they were generating.
By adopting our Phoenix Protect managed service, the hospice benefits from access to Phoenix’s Security Operations Centre (SOC) team, who detect, analyse, and respond to threats before the cause any harm.
Results that matter
We take pride in delivering the best service to our customers and ensuring that their needs are always met. We regularly ask for feedback from our managed service customers and here’s how overall feedback from the past 12 months:
IT managed services frequently asked questions
For organisations having difficulties managing and maintaining their IT infrastructure due to limited time and resources, opting for an IT managed service offers reliability, security, and efficiency. Additionally, it provides access to specialist help, guidance, and monitoring.
Small organisations benefit from IT managed services` by accessing specialist IT support to reduce costs, enhance IT security, and ensure operational efficiency. With a team of skilled professional at your disposal, you’ll receive proactive monitoring, rapid issue resolution, and strategic technology guidance.
Talk to our IT Managed Service specialists today
Arrange a free chat with one of our IT managed service specialists today to discuss the challenges your team is currently facing and which managed services are right for you.
You can also email us at [email protected] or call 01904 562200 – whatever works best for you.