St Helens Borough Council
Utilising technology to digitally transform processes and make services more accessible and collaborative.
St Helens Borough Council has embraced modern technology to drive collaborative working, increase productivity, and improve employee and resident experiences. Find out how.
Phoenix has worked with St Helens Borough Council for years, and when the council began to understand the benefits of utilising modern technology, we worked alongside them to implement the assets they needed. The council created a detailed ‘Ways of Working’ programme to highlight the areas they needed to focus on to improve processes and inclusivity.
This programme had four projects:
- Reimagining HR policies: enabling every employee at St Helens to work the way that works for them
- Remodelling accommodation: reworking systems and processes to enable more collaborative working
- IT and digital: increasing the benefits technology unlocks
- Cultural transformation: bringing about change across the board
We have supported this journey, ensuring the modernisation of St Helens Borough Council’s infrastructure, devices, and data platforms. With an alignment of Microsoft Power BI and Structured Query Language (SQL), their processes are now easier and more effective, directly benefitting both employees and residents.
Following the improvement to their processes, we provided the council with a simple rollout of Microsoft Surface devices, Azure cloud infrastructure, and Microsoft 365 in contingency with the need for modern technology. Since the implementation, these products have driven cost savings, improved sustainability practices, and increased collaboration for the council– even during the pandemic.
“That relationship between St Helens, Microsoft, and Phoenix has been critical to drive the success of the project.” Craig Taylor, Director of Cloud Solutions at Phoenix
“It enables me to be able to deliver the service to those people.” Karen Sweeney, Senior Homelessness Prevention and Intervention Officer at St Helens Borough Council
“That trusted relationship that we’ve had over the years means that I am guaranteed to get the right advice on either of those layers. And I know that it’s coming from a trusted source.”
Ste Sharples, Assistant Director, People Management, ICT & Digital, St Helens Borough Council
Talk to a specialist about streamlining your processes with modern tech
Find out if your organisation is using the most efficient and modern technology and discuss how to streamline your organisation’s processes.
Alternatively, email us at [email protected] or call 01904 562200 and one of our specialists will be in touch to discuss your requirements.