Unleashing the power of Copilot for Microsoft 365

The integration of Copilot for Microsoft 365 into Phoenix’s operations is designed to streamline workflows, improve collaboration, and drive innovation. This investment reflects our commitment to utilising cutting-edge AI technologies to optimise performance and deliver superior service to our customers.

Below are just some of the key benefits that we are already seeing as a result of utilising Copilot for Microsoft 365:

• Meeting preparation: Copilot has assisted across the business in preparing for presentations and customer meetings by providing relevant information, talking points, and relevant agendas based on previous sessions. It also recaps key points from previous meetings to follow up with and captures next steps to share post-meeting.
• Email support: Copilot has helped teams by offering email reply options, helping them write messages, and supporting with prompt follow ups. This has saved countless hours and enhanced the efficiency of email communications across the Group – both internally and externally.
• Data analysis and reporting: Copilot is being used to analyse data to identify patterns, trends, and insights that can inform strategy and decision-making. It has generated reports, charts, and visualisations to communicate key findings ready to action.
• Collaboration and project management: Copilot has streamlined collaboration among teams by facilitating document sharing, task assignment, and project management within Microsoft 365 applications like Teams and SharePoint. It helps teams stay organised and aligned on goals and deadlines.
• Content creation: Copilot has supported in the generation of content ideas, headlines, and even drafted marketing copy for various channels such as social media, blogs, or marketing materials. It has provided suggestions based on trending topics, audience preferences, and industry trends.

Clare Metcalfe, Managing Director of Phoenix Software, states, “Our investment in Copilot for Microsoft 365 is a testament to our commitment to innovation and excellence. By empowering our teams with cutting-edge AI tools, we are enhancing our ability to serve our customers more effectively and drive significant efficiencies within our organisation.”

Empowering our employees and our customers

This investment will not only bring significant efficiencies to our employees and business as a whole, but also delivers enhanced value to our customers.

As a Solutions Partner for Microsoft Cloud, Azure Expert MSP, holding several Microsoft Specialisations, and multiple global and UK award winner, Phoenix is one of the most recognised and accredited world-leading Microsoft partners with a focus on transforming public and private sector organisations across the UK.

We are one of a few UK Microsoft partners with the skills and capabilities to deliver a range of both fully funded and chargeable Copilot for Microsoft 365 workshops. Examples of some of the real-world use cases under development with customers using the power of Copilot and AI include:

• Government: a local council is leveraging Copilot to enhance its services by providing translation support, implementing intelligent traffic management systems, deploying chatbots for citizen services, and boosting tourism engagement
• Education: a higher education institution is utilising Copilot to identify students at risk of dropping out, predict water and air quality, and expedite access to student services information across campus
• Healthcare: a healthcare trust is improving doctors’ patient time by optimising note-taking and storage efficiencies and performing sentiment analysis on emergency services calls
• Financial management: a global financial management corporation is exploring Copilot to enhance procurement workflows by automating tasks and enhancing productivity
• Charity: a global charity is harnessing predictive analytics for resource allocation, automating administrative tasks, and equipping the senior leadership team with accessible AI tools to accelerate manual processes

Craig Taylor, Director of Cloud and AI Solutions at Phoenix Software, adds, “This strategic move not only strengthens our relationship with Microsoft but also demonstrates our dedication to providing the best possible solutions to our customers. With Copilot for M365, we are equipped to deliver unprecedented levels of service and support, helping our customers achieve their goals with greater ease and efficiency.”

Looking forward

Phoenix Software’s investment in Copilot for Microsoft 365 marks a significant milestone in our mission to continuing digital transformation. We are excited about the opportunities this brings and look forward to continuing to innovate and deliver outstanding results for our employees and customers.

For more information on how Phoenix Software is supporting customers to leverage Copilot for Microsoft 365 to drive efficiencies and enhance experiences, please book a call with one of our Microsoft Copilot Specialists today.