What is ServiceNow?

ServiceNow is a cloud-based platform that provides a range of IT service management (ITSM) and enterprise service management (ESM) solutions. It is designed to automate and streamline workflows, improve operational efficiency, and enhance service delivery across multiple departments within an organisation – all in one solution.

In the context of the UK housing sector, ServiceNow can play a crucial role in transforming the way housing associations and local authorities manage their operations.

How will ServiceNow make a difference in your organisation?

With ServiceNow’s innovative solutions designed specifically for organisations looking to stay ahead of change and overcome current challenges, you will see:

• Automation of routine tasks: by utilising ServiceNow’s management capabilities, you will automate routine and repetitive tasks freeing up employees to focus on more strategic and value-added activities
• Improved efficiency: with ServiceNow doing all of the important processes in the background, you will streamline workflows and processes, leading to quicker resolution of issues and better allocation of resources
• Enhanced visibility: ServiceNow’s real-time dashboards and reporting tools provide all necessary insights into performance metrics while remaining easy to access, study, and derive results from, helping organisations make informed decisions
• Tenant satisfaction: with faster response times and proactive issue resolution, you will improve tenant satisfaction and trust
• Regulatory compliance: automated compliance tracking on ServiceNow’s platform helps you ensure adherence to legal and regulatory requirements, reducing the risk of penalties

How ServiceNow is used across different departments

The extended capabilities of ServiceNow are designed to meet your exact needs. Discover the uses of ServiceNow in each area of housing.

Property management

• Maintenance requests: automating the logging, tracking, and resolution of maintenance requests to ensure timely repairs and upkeep
• Asset management: keeping an accurate inventory of all properties and associated assets, such as appliances and equipment
• Inspection scheduling: streamlining the scheduling and tracking of property inspections to ensure compliance with safety standards and regulations

Tenant services

• Self-service portals: providing tenants with self-service portals to submit requests, check status updates, and access important information
• Case management: managing tenant enquiries and complaints efficiently, ensuring quick resolution and communication
• Communication: automating notifications and updates to keep tenants informed about maintenance schedules, policy changes, and community events

Finance and administration

• Budget tracking: automating budget planning, tracking, and reporting to ensure financial transparency and accountability
• Invoice processing: streamlining the processing and approval of invoices, reducing manual errors and speeding up payment cycles
• Document management: centralising the storage and retrieval of important documents, such as contracts, policies, and financial records

IT and cyber security

• IT service management (ITSM): managing IT services, incidents, and changes to ensure minimal disruption and high service availability
• Cyber security incident response: automating the detection, analysis, and response to cyber security incidents to protect sensitive data
• Asset and configuration management: maintaining an accurate inventory of IT assets and their configurations to support efficient IT operations

Phoenix Software and ServiceNow in the UK housing sector

ServiceNow represents a huge opportunity to drive significant improvements and stay ahead in a competitive and dynamic environment.

With Phoenix Software, an authorised ServiceNow Reseller, as your partner, investing in this platform is not just about adopting new technology; it’s about reimagining how services are delivered and creating a better experience for suppliers, partners, tenants, and employees.

Ready to find out more about ServiceNow? Book your free call with our ServiceNow Specialist today.