IT operations management (ITOM) solutions
Gain real-time visibility, automate workflows, and prevent issues before they impact your organization with ServiceNow ITOM.
Modern organisations rely on complex IT infrastructures to support daily operations. Without the right tools, managing these systems can be challenging, leading to downtime, inefficiencies, and rising costs.
ServiceNow’s IT operations management (ITOM) solutions help organisations take control of their IT environments by providing real-time visibility, automating workflows, and proactively preventing issues before they impact business operations.
What is IT operations management (ITOM)?
ITOM refers to the processes and tools used to monitor, manage, and optimise IT infrastructure. ServiceNow ITOM takes this a step further by integrating AI-driven insights, ensuring a seamless and efficient approach to managing IT operations.
What are the benefits of IT operations management?
ServiceNow ITOM offers a range of benefits for organisations looking to optimise their IT operations:
Enhanced visibility:
Gain a real-time, unified view of your IT infrastructure, from on-premises data centres to cloud environments
Proactive issue resolution:
Reduce downtime with automated monitoring and predictive analytics that detect and resolve potential issues before they escalate
Optimised IT performance:
Improve efficiency by automating routine IT tasks, freeing up resources
Cost reduction:
Eliminate unnecessary IT expenses by optimising resource allocation
Stronger security and compliance:
Identify vulnerabilities, maintain compliance, and ensure IT operations align with organisation policies
Use cases for IT operations management
ServiceNow ITOM is widely used to improve IT operations across industries, with key applications including:
Gain a complete, real-time view of your IT assets and dependencies.
Detect and respond to IT incidents proactively to minimise downtime.
Optimise cloud resources, automate provisioning, and control cloud costs.
Understand how IT components interact to prevent service disruptions.
Leverage AI and machine learning to predict and resolve IT issues faster.
Why ServiceNow?
ServiceNow stands out in IT operations management by offering a comprehensive, AI-powered platform that seamlessly integrates with existing IT infrastructure and cloud environments. Unlike other solutions, ServiceNow ITOM combines real-time visibility, automation, and predictive analytics to proactively identify and resolve issues before they impact operations.
Its unified approach helps organisations optimise resource usage, improve IT performance, and reduce downtime, all from a single platform. With its ability to scale and adapt, ServiceNow ITOM empowers organisations to stay ahead of IT challenges and drive sustainable growth.
IT operations management FAQs
ITOM focuses on monitoring, managing, and optimising IT infrastructure to ensure high performance, reliability, and cost efficiency. ServiceNow ITOM automates these processes to reduce downtime and improve operational visibility.
ServiceNow ITOM provides real-time discovery, service mapping, and analytics, giving IT teams a complete view of their infrastructure and dependencies.
Yes! With AI-powered monitoring and predictive analytics, ServiceNow ITOM detects potential problems early and automates resolution to minimise disruptions.
Absolutely. ServiceNow ITOM is designed to manage both on-premises and cloud-based IT environments, ensuring seamless operations across hybrid infrastructures
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