Employee experience

A positive employee experience creates a motivated and engaged workforce, driving productivity and retention. Discover our employee experience solutions now.

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A positive digital employee experience creates a motivated, engaged, and satisfied workforce, driving productivity, innovation, and retention. When employees feel valued and empowered in their roles, they are more likely to invest their talents and energy into achieving organisational goals.

Employee experience encompasses all interactions and touchpoints an employee encounters throughout their journey within an organisation. There are many factors that contribute to an employee’s experience within an organisation, the software and hardware available to them being a huge contributor.

A digital employee experience refers to the quality of interactions and engagements that employees have with digital tools, platforms, and technologies within the workplace. Digital employee experience includes various aspects such as user interfaces, performance, accessibility, and responsiveness of digital tools, as well as the support and resources available to employees for utilising these technologies effectively. Enhancing the digital employee experience for both office and remote workers is crucial for optimising productivity, collaboration, consistency, and employee engagement for organisations of all sizes.

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Employees who report having a positive employee experience are 16 times more engaged than employees with a negative experience.

Engaged organisations see 59% less employee turnover. When employees are engaged, they’re more likely to remain loyal to their organisation.

Many organisations are not meeting employee’s demands with 49% of employees feel that their organisation isn’t delivering on the experience they promised.

Creating a positive digital employee experience

There are several contributing factors organisations need to consider when creating a positive digital employee experience, including communication, collaboration, productivity, wellbeing, and professional development. Here are some of the key areas Phoenix can support you with to improve your organisation’s employee experience:

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Communication tools

Platforms such as Microsoft 365, Microsoft Teams and Outlook enable seamless communication and collaboration among team members, regardless of their location. Effective communication and collaboration tools promote transparency, accessibility, and streamline workflows, enhancing overall employee experience.

Find out more about collaboration and productivity software solutions here

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Employee engagement platforms

Employee engagement platforms like Perform & Engage 365 (formerly Weekly10) from Zensai, Microsoft Forms and more, provide channels for feedback, recognition, and social interaction within the organisation. These platforms enable employees to voice their opinions, share ideas, and participate in company culture, fostering a sense of belonging and engagement.

Workplace analytics solutions

Workplace analytics tools like Microsoft Viva and Perform & Engage 365 collect and analyse data on employee behaviour, performance, and engagement. By providing insights into productivity patterns, collaboration dynamics, and well-being indicators, these tools enable organisations to make data-driven decisions to improve the employee experience.

Learning and development platforms

Learning management systems (LMS) and online training platforms offer employees opportunities for skill development, career advancement, and continuous learning. Access to personalised learning resources and professional development opportunities enhances employee satisfaction and retention.

Remote work tools

As remote work becomes more prevalent, technologies that support remote collaboration, virtual meetings, and flexible work arrangements play a crucial role in shaping the employee experience. Proving the same digital employee experience for your organisation’s workforce regardless of their location, ensures employees feel connected, supported, and empowered to succeed in their roles.

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Security and endpoint management

Effective security and endpoint management ensures data protection through encryption and data loss prevention measures, while centralised device management tools maintain devices’ security and compliance. Employee training and awareness programmes foster a security-conscious culture, balancing security needs with employee privacy concerns to create a positive and secure work environment where employees can focus on their tasks confidently.

Discover our endpoint security solutions

Hardware and devices

Well-maintained and up-to-date hardware enables smooth workflows and reduces frustration caused by slow or malfunctioning equipment. Access to reliable hardware and devices supports flexible work arrangements, remote collaboration, and seamless communication.

Modern hardware equipped with advanced features and capabilities empowers employees to innovate, collaborate, and perform their roles effectively, thereby enhancing overall job satisfaction and organisational performance.

Discover our hardware solutions here

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Adoption and change management

Adoption and change management directly influence how employees perceive and navigate transitions within an organisation. Effective change management ensures that employees feel informed, engaged, and supported throughout the process of implementing new technologies, processes, or organisational initiatives. By providing clear communication, tailored training, and opportunities for feedback and involvement, organisations can mitigate uncertainty and resistance, fostering a sense of trust and empowerment among employees.

When employees are equipped with the skills and resources needed to embrace change, they are more likely to adapt quickly and positively, contributing to a more positive overall employee experience.

Find out more about adoption and change management

Employee experience FAQs

Measuring digital employee experience involves assessing various factors that impact how employees interact with digital tools, systems, and processes within the organisation. Key metrics include usability and accessibility of digital platforms, employee satisfaction with technology, frequency and impact of technical issues, adoption rates of new digital tools, and employee feedback on digital experiences through surveys or focus groups.

Utilising analytics tools, conducting regular assessments, and gathering qualitative feedback are essential for understanding your organisation’s digital employee experience and identifying areas for improvement.

Employee experience is vital for organisational success as it directly impacts employee engagement, productivity, retention, and ultimately, business performance. A positive employee experience fosters a supportive work environment where employees feel valued, motivated, and empowered to contribute their best work.

Chat to a specialist

Complete the form below to book a one-to-one call with one of our specialists and discover how we can support your organisation with digital employee experience solutions.

Alternatively, please email us at [email protected] or call 01904 562200 and one of our specialists will be in touch to discuss your requirements.