Managed IT Monitoring and Alerting Services
Our Managed IT Monitoring and Alerting service enables you to respond to alerts and incidents before they impact your organisation.
With our reliance on technology always increasing, IT system availability and stability is now more important than ever. Many organisations are running systems that deliver critical applications across large workforces, emergency services, education systems, and healthcare applications and it’s crucial that they remain accessible and operational.
However, even as our reliance on technology increases, not all organisations have the capabilities in-house to monitor, respond to, and remediate issues when they occur. By adopting a Phoenix Managed IT Monitoring and Alerting Service, your organisation will benefit from 24/ 7 monitoring and support to investigate and resolve issues quickly, limiting any service impact and ensuring environments are performing well.
Managed IT Monitoring and Alerting service
Our Managed IT Monitoring and Alerting Service gives you full insight into your IT estate and peace of mind that technical specialists are always available to help.
We use industry-leading monitoring tools to observe your environment, while our team of specialists respond quickly and effectively to issues 24/ 7/ 365.
The Phoenix Managed IT Monitoring and Alerting Service includes an industry-leading and fully managed cloud-based monitoring solution that provides full visibility across your IT estate and is available in two service tiers; modern monitoring and managed monitoring.
Modern monitoring provides a fully managed monitoring solution deployed by Phoenix to your in-scope endpoints and tuned according to your requirements. The solution gives your organisation a single landscape overview of your monitored devices and resources and keeps your IT Team informed of events 24/ 7 through alerts delivered directly to your ITSM platform. Your IT Team can then take action to resolve the alerts as appropriate.
Managed monitoring means that, in addition to deploying the monitoring solution to your in-scope endpoints, Phoenix will receive all the alerts generated by your in-scope endpoints and these will be logged, triaged, prioritised, and investigated by Phoenix Support Specialists. Our analysts will advise on the steps required to resolve an incident or undertake the resolution tasks on your behalf to restore services as quickly as possible.
We can monitor large scale systems or single critical applications and set up alerting based on your organisation’s requirements.
The benefits of our Managed IT Monitoring and Alerting Service
Choosing our Managed IT Monitoring and Alerting Service provides assurance that your critical applications and infrastructure are being monitored and Phoenix Support Specialists are ready to investigate and help resolve issues when they occur.
Cloud-based monitoring platform with minimal infrastructure footprint
On-premises and cloud infrastructure monitoring
Supported devices, objects, and applications catalogue
Bespoke monitoring and alert tuning, tailored to your organisation’s requirements
Monitors large scale systems or a single critical application
Modern monitoring, with your organisation receiving all alerts
Managed monitoring, with proactive incident resolution by Phoenix Support Specialists
Secure portal access for real-time visibility of monitored endpoints
Dedicated Customer Success Manager
Regular service reviews
Cloud-based with a minimal on-premises footprint
Supporting our customers in every sector
Phoenix has been supporting both public and private sector organisations for over 30 years and understands the unique requirements for each sector.
- Healthcare
- Education
- Charities and non-profits
- Housing
- Private sector
- Bluelight
- Local and regional government
- Central government
Why partner with Phoenix?
Get support for your organisations from the specialists.
With our in-house IT Support Specialists, we have extensive knowledge and understanding of what our customers require and the importance of monitoring your crucial applications and infrastructure, with the ability to support you and your teams around-the-clock.
We regularly contact our managed service customers for feedback and in 2023 we achieved the following results across our entire managed service offerings:
Extend your support with Phoenix
Our managed IT support services are designed for seamless scalability, responsiveness, and effortless integration with your current IT Team. Through a combination of our managed services, we’re able to support your organisation with reactive, transformative, monitoring, and alerting services.
Our Managed Reactive IT Support Service extends your IT Team’s capabilities by providing technical support and escalation across a wide range of data centre and cloud technologies.
With a range of support tiers available, each with the ability to layer-on further options, this is a Reactive IT Support service to meet all requirements and budgets. We can support customers who need to use our services on an occasional basis during office hours, right through to those who want to heavily rely on our capability and require responsive 24/ 7 support coverage.
Discover more now
Our Managed IT Transformation Support Service provides your organisation with access to specialists who’ll provide guidance and strategic direction to help you understand different technologies and how they can be used to transform your IT services as well as ensuring your organisation is getting the most from its IT investments.
We provide solution workshops, assessments, audits, user training, and technical project work and consultancy services – we’re on hand to help get your organisation to where it wants to be.
Discover more now
Get started with our Managed IT Monitoring and Alerting service
Arrange a free chat with one of our Managed Service Specialists today to talk about the challenges your organisation is facing with maintaining its IT infrastructure and how our managed IT support services will address these challenges.
You can also email us at [email protected] or call 01904 562200 – whatever works best for you.