Managed IT Transformation Support service
Use our Managed IT Transformation Support service to identify and resolve potential issues before they become issues for your organisation.
Taking the next step in your IT journey is key to maintaining organisational growth and ensuring your workforce and users have the best platform available to achieve their tasks. However, for some organisations, taking this next step is a challenge as they don’t have the resources, time, and skill available internally to deploy, manage, and maintain it.
Phoenix understands these challenges and is why we’ve deployed our Managed IT Transformation Support service that acts as an extension of your IT team and is on hand to advise, guide, plan, implement, and manage your organisation’s IT deployments and projects.
Managed IT Transformation Support service
The Phoenix Managed IT Transformation Support service is one of the support modules within our Managed IT Support portfolio and is designed to complement and extend your existing IT team.
We have a multitude of skilled in-house IT Support Specialists and Technical Consultants across a range of technologies, who will guide and provide strategic services to understand different technologies and how they can improve your organisation and ensure you get the most from your IT investments.
By providing workshops, assessments, audits, user training, and technical project work, we’re available to assist your organisation and get it to where it needs to be.
The benefits of our Managed IT Transformation Support service
Choosing our Managed IT Transformation Support service gives you access to our IT Support Specialists who will act as an extension to your internal IT team and work with them to implement new technologies and assist with your IT projects. The service will be tailored specifically to your needs and provide you with assurances that you’re optimising your IT investments.
Proactive advice when assisting with incidents
Access to Phoenix Consultants to deliver strategic services
Access to Microsoft Cloud Team including Azure, Office 365, and roadmaps
Access to Customer Immersion Experience (CIE) team
Access to Infrastructure Solutions and Optimisation Team
Access to our End-User Computing (EUC) Team to assist you to formulate a forward plan for end-user working, including remote and flexible working options
Use of days for assessments such as Migration of Services to Azure or VMware Cloud on AWS
Detailed health checks of supported services
Ability to purchase additional days
Quarterly reviews on calls, trends, and agreement usage
Supporting our customers in every sector
Phoenix has been supporting both public and private sector organisations for over 30 years and understands the unique requirements for each sector.
- Healthcare
- Education
- Charities and non-profits
- Housing
- Private sector
- Bluelight
- Local and regional government
- Central government
Why partner with Phoenix?
Get support for your organisation from the specialists.
With a team of over 60 in-house IT Support Specialists and Technical Consultants, we have extensive knowledge and understanding of what our customers require and are available to advise, guide, plan, implement, and manage when you need it.
We regularly contact our managed service customers for feedback and in 2023 we achieved the following results across out entire managed service offerings:
Extend your support with Phoenix
Our Managed IT support services are built to scale seamlessly, be highly responsive, and seamlessly integrate with your existing IT team. By combining various managed services, we can assist you comprehensively, offering support from a proactive, transformative, and monitoring and alerting standpoint.
Our Managed Reactive IT Support Service acts as an extension to your in-house IT Team and will provide them with the help they need with problems that require extra assistance.
Designed to meet all requirements and budgets, our Managed Reactive IT Support Service is readily available for customers of all circumstances, whether that’s on an occasional basis or for 24/ 7 support coverage.
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Get improved insights of what’s happening within your on-premises or cloud infrastructure and 24/ 7 external support to deal with issues as they happen.
Our Managed IT Monitoring and Alerting Support Service gives you insights into your IT estate and peace of mind that technical specialists are always available to help.
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Get started with Managed IT Transformation Support
Speak with one of our IT Support Specialists and discover how our Managed IT Transformation Support helps organisations to move forward and achieve their business goals.
You can also email us at [email protected] or call 01904 562200 – whatever works best for you.