Process automation software
Organisations are utilising process automation software to eliminate repetitive and manual tasks, freeing workers to focus on higher value work.
Automating manual processes not only provides tangible efficiency savings but also greater scalability and adaptability for the future as well.
With advancements in technology, theoretically any simple manual process can be automated. This can vastly reduce the time spent by individuals carrying out those tasks, freeing them up to spend time on areas that drive better outcomes for your organisation.
What is process automation in the workplace?
Process automation in the workplace refers to the use of digital technology to automate complex business processes. It involves the integration of various components including people, applications, and systems, aiming to streamline operations, increase efficiency, reduce human error, and enhance the productivity.
How are organisations utilising process automation software?
Organisations across all industries are taking advantage of process automation software to streamline their operations and free up valuable time for users to focus on more important tasks and objectives.
Here are just some of the ways organisations are automating their processes:
Customer support:
automation solutions such as chatbots provide 24/ 7 customer support and removes the need for workers to answer frequently answered questions
IT support tickets:
ticket automation saves time and money by managing support requests, sending reminders to customers, and detailing logs
Supply chain management:
remove manual processes, such as stock checking, order tracking, and customer support, from your supply chain
Automate routine tasks:
take time-consuming, mundane tasks away from users so they can prioritise their time on more complex tasks
What is robotics process automation?
Robotic process automation (RPA) involves using software robots or ‘bots’ to automate repetitive, rule-based tasks. Organisations particularly utilise robotic process automation for automating tasks that involve structured data and predictable outcomes.
By mimicking human actions like clicking buttons, typing, and copying and pasting data, RPA bots remove the pressure and time associated with completing repetitive tasks and can work 24/ 7 to complete tasks faster and work through larger quantities of information.
Microsoft’s process automation software
Microsoft boasts several industry-leading process automation solutions that seamlessly integrate with popular business applications and enables seamless data exchange and automation across multiple platforms.
A versatile automation platform, Power Automate empowers organisations to automate repetitive tasks, integrateion various applications, and operate workflows seamlessly. By integrating with popular business applications like Microsoft 365, SharePoint, Salesforce, and more, Power Automate facilitates seamless data exchange and process automation across various platforms.
Power Automate also offers robotic process automation capabilities and enables organisations to automate interactions with legacy systems and desktop applications, to significantly enhance productivity and eliminate manual intervention in repetitive tasks.
Discover more about Power Automate
Dynamics 365 offers a unified platform that centralises data from sales, marketing, customer service, finance, operations, and more, so your organisation can gain deeper insights into its business processes and customer interactions to facilitate informed decision-making.
One of the key features of Dynamics 365 is its robust automation capabilities. Through workflows, business process flows, and rules, organisations can automate repetitive tasks, streamline complex processes, and ensure consistency across their operations.
Discover more about Dynamics 365
A powerful cloud-based service, Azure Logic Apps automates workflows and integrates applications, data, and services across cloud and on-premises environments.
Operating on a trigger-action model, users can define triggers that initiate workflows based on specific events or conditions and actions that performs tasks in response to the triggers.
By seamlessly integrating with popular applications like Microsoft 365, Dynamics 365, and Azure services, you’ll streamline your ability to automate cross-platform workflows and data exchange.
Discover more about Microsoft Azure
Your process automation partner
As a Microsoft UK Partner of the Year for 2021 and with 11 Microsoft specialisations including Digital and App Innovation for Azure, Azure Infrastructure, and Microsoft Cloud, we are in a unique position to help organisations like yours with adopting innovative solutions that’ll streamline your operations.
Our team of in-house specialists work with you through each stage of the adoption process, assisting you with the planning and design of the platform, right up to supporting you once it’s live.
Phoenix also works alongside award-winning data and analytics partners such as Simpson Associates, who have years of expertise providing innovative and unique process automation solutions with Microsoft.
Process automation software FAQs
Process automation is widely used across various industries to streamline operations, reduce the need for human intervention, and improve efficiency and accuracy. Some of the common applications include invoice processing, data entry, report generation, automated responses to inquiries and ticket routing, scheduling and management of appointments, and more.
You’re able to identify if a process can be automated by considering its repetitiveness, rule-based nature, and volume. Tasks with clear inputs, outputs, and standardised steps are prime candidates for process automation.
Talk to our specialists today
Arrange a free chat with one of our specialists today to discuss the benefits process automation will bring to your organisation and how Phoenix is able to support.
You can also email us at [email protected] or call 01904 562200 – whatever works best for you.