ISO Standards are internationally recognised systems created and maintained by subject matter experts to increase assurance by ensuring quality and safety in trade.
Through ISO Standard certification, our management systems are regularly audited by external parties to ensure high quality and maintained performance of Quality Management, Service Management, Environmental Management, Information Security Management Systems and Business Continuity Management. This further ensures continual improvement at Phoenix to guarantee we provide the best service possible to our customers.
ISO/IEC 20000-1 Service Management
To ensure the quality of our IT Managed Services and provide assurance back to our stakeholders, Phoenix Software opted for ISO 20000 certification. ISO/IEC 20000-1 is the International IT service management (ITSM) standard, combining ITIL best practices and the ISO management system, ensuring the continual improvement of services and delivery. Implementation and certification of ISO/IEC 20000-1 ensures third-party audit of the reliability and quality of services through the external and internal audit of service delivery, assurance and operation; performance evaluation and management.
The ISO/IEC 20000-1 has encouraged us to review and evaluate our IT department processes to ensure the services provided to customers maintains high availability and delivery remains of high quality.
ISO 14001 Environmental Management
Phoenix Software is committed to managing the immediate and long-term environmental impacts of our organisation’s products, services, processes and business practices. By completing ISO 14001 Environmental Management System (EMS) certification we can assure our customers that our environmental management system meets international industry specific environmental standards.
ISO 14001 environmental certification provides a framework for environmental management best practice to help organisations:
- Minimise their environmental footprint
- Diminish the risk of pollution incidents
- Provide operational improvements
- Ensure compliance with relevant environmental legislation
- Develop their business in a sustainable manner
ISO 9001 Quality Management Systems
Phoenix Software has extensive experience of quality management systems, and we are proud to display our ISO 9001 Certificate of Registration The scope of this registration covers Phoenix Software for software reselling, technical consulting and Software Asset Management.
As a company, we are committed to continuous improvement and to providing our customers with products and services which are enriched with quality at the core. Our internal systems have been developed to provide the tools required to ensure maximum efficiency and control over the numerous and complex processes involved our activities.
ISO/IEC 27001 Information Security Management
Phoenix Software has a responsibility and strong desire to protect company and employee data. ISO/IEC 27001 has given the company a strong and extensive framework to hang our data protection processes on while still ensuring that the data information is made available to the relevant people, that it has integrity and is kept confidential.
ISO/IEC 27001 has encouraged us to think deeper into data security and not to be complacent about our previous methods and processes by testing our defences and adopting a continual improvement ethos.
ISO 22301 Business Continuity Management
Phoenix Software recognises the need to maintain its resiliency and ability to respond with minimal impact to a business interruption, ensuring protection for our customers in adverse circumstances.
In demonstrating our commitment to continual improvement and providing business assurance to our stakeholders, we are proud to hold the ISO 22301:2019 accreditation, the internationally recognised standard for business continuity.
Cyber Essentials
Cyber Essentials is a government-backed, industry supported scheme to help organisations protect themselves against common cyber attacks. The scheme is a cyber security standard which organisations can be assessed and certified against. It identifies the security controls that you must have in place within your IT systems in order to have confidence that they are addressing cyber security effectively and mitigating the risk from internet-based threats.
Having held the Cyber Essentials certification since September 2016, Phoenix achieved the Cyber Essentials Plus certification in May 2021. Cyber Essentials Plus still has the Cyber Essentials trademark simplicity of approach, and the protections you need to put in place are the same, but for Cyber Essentials Plus a hands-on technical verification is carried out.
