Vale of Glamorgan Council

Enable a digitised workforce, enhance productivity and empower users with accessibility needs.

As the top performing council in Wales, Vale of Glamorgan Council had a stark choice to make – cut services in order to save money or transform their organisation.

With the help of Phoenix, they decided to do the latter by embracing Microsoft 365.

Carys Lord, Head of Finance, Vale of Glamorgan Council commented, “We want to ensure that in order to deliver our digital strategy that ICT is seen as an enabler and not a blocker or a hurdle to development. So, we used Microsoft 365 as a key tool to enable us to do that. To enable us to move our services forward, to support our staff so that they become a digitally aware staff and to enable us to continue to deliver the quality services that we currently do.”

Vale of Glamorgan Council Video Case Study

“We’ve been really impressed with the way that Phoenix have helped us to show what the power of Microsoft 365 can offer to us as an organisation. The willingness to come in and work with us as individual members of staff, running different sessions so people can see the real value in terms of how this technology can actually work on the ground and having that sort of open relationship with an organisation that are here to support, to encourage and to show us what the art of the possible really is.”

Tom Bowring, Operational Manager Policy & Performance, Vale of Glamorgan Council

Working with the Vale of Glamorgan Council we have helped to deliver on their vision and business objectives as follows:

Enable a digitalised workforce using Teams, data and AI

Enhance productivity using Microsoft 365 and Surface devices

Empower remote and office-based users with real-time data access

Provide better working environment for staff with accessibility needs

Cost savings on external translation services between Welsh and English language

Commitment to train and support with change management as the council continue their digital strategy

“The Phoenix led CIE session was a really useful way of informing our senior leadership team about the practical potential of the M365 product suite. Phoenix’s engaging, ‘Day in the Life of’ approach usefully levelled the wide range of technical knowledge across the target audience and allowed us to focus on what we need from our Microsoft applications.”

James Rees, Senior Business Improvement, Vale of Glamorgan Council

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