Customer testimonials

Ensuring our customers receive the best possible service is the highest of our priorities.

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At Phoenix, we are passionate about delivering the best solutions for our customers.

We have been working with organisations across all industries for over 30 years, helping them to optimise their IT infrastructure, streamline their processes, and achieve their goals. Whether you need software licensing, cloud services, cyber security, or digital transformation, we have the expertise and experience to guide you through every step of the way.

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Net Promoter Score (NPS)

We use the Net Promoter Score (NPS) methodology to track and measure ourselves and are pleased to have a rating of:

Hear directly from our customers about their experience working with #TeamPhoenix

“I work with a lot of organisations and suppliers, but Phoenix are someone who I truly class as a partner. Amazing account management and customer service! They are our ‘go to’ partner.”

Manchester Combined Authority

“For me it is all about customer service and value for money, I have moved a lot of my software subscriptions over to Phoenix purely for that reason. My contact Jake and the rest of the amazing Phoenix team have always been prompt with responses and kept me updated every step of the way. I cannot fault the service I get.”

USP College

“Professional, friendly, and prompt service every time.”

Riverside Group

“Excellent customer service, very good prices, fast to get the products once we buy them.”

Flagship Group

“Phoenix has always been extremely efficient in the last 12 years or so that I have dealt with them.”

Paul Hamlyn Foundation

“Competitive in pricing and provide an excellent service and support.”

UKRI

Outstanding service every time. The staff consistently display politeness and a high level of friendliness while conducting their daily tasks in an extremely professional fashion

Whitleigh Community Primary School

“Excellent communication and swift turnaround of orders.”

Cambrideshire County Council

“Excellent pricing and we have a fantastic account manager who is always helpful, friendly and willing to go the extra mile to support our business needs.”

Castles & Coasts Housing Association

“Great to work with, consistently helpful, always willing to be flexible.”

Nottinghamshire Healthcare NHS Foundation Trust

“You deliver a good service and are always happy to help with any question or issue we may have. We always felt in good hands and that your technical specialists really know their subject matter and gave trust worthy advice.”

Torbay Council