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Corporate Policies

At Phoenix Software, we believe in fostering a culture of integrity, transparency, and excellence. Our corporate policies serve as the foundation for our operations, guiding our team to consistently uphold the highest standards in every aspect of our business.

This page provides an overview of key policies that guide our decision-making and behaviour, shaping the way we interact with our customers, partners, and each other.

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Business Continuity Plan

At Phoenix, we have made investments in our technology infrastructure and business continuity planning, and are accredited to ISO 22301:2019 (Business Continuity).

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Business Terms and Conditions

Our Business Terms and Conditions, and Master Services Agreement, outline the terms that govern our partnership.

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Carbon Reduction Plan

We are committed to be Net Zero emissions by 2040, delivering services in the most environmentally efficient way. See how in our Carbon Reduction Plan.

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Corporate Criminal Offence (CCO) Policy

The Criminal Finances Act Part 3, creates the corporate offence of the facilitation of tax evasion, both UK and foreign tax.

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Corporate Social Responsibility

Read our Corporate Social Responsibility policy to discover how we are making a difference to our industry and community alongside our customers and partners.

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Data Protection

Explore our commitment to safeguarding your information through robust adherence to leading data protection standards, from GDPR to industry-specific regulations.

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Environmental Policy Statement

We are dedicated to an Environmental Policy that ensures that our operations and activities strive for improvements in environmental impact and remain sustainable.

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Equality, Diversity, and Inclusion Policy

We’re committed to encouraging equality, diversity and inclusion in the workplace.

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Fraud, Bribery and Money Laundering Policy

We are committed to the highest ethical standards. Read our full Fraud, Bribery, and Money Laundering Policy here.

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Gender Pay Gap Report

We are an equal opportunities employer and pride ourselves on our ability to demonstrate a fair and equal wage across like roles. Read our latest report here,

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Health and Safety Policy

Our employees are of paramount importance. The health and safety of our workforce demands the same degree of attention and emphasis as that placed on our mainstream activity. Read the full policy here.

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ISO Standards

Have complete confidence in our services, knowing that we adhere to the highest industry standards for a seamless and secure experience. Explore our ISO certifications now.

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Legal Information

The information contained on these pages is of a general nature and is intended to provide a public information service, free of charge. We are a company registered in England and Wales, with company number 02548628.

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Modern Slavery and Human Trafficking Statement

We have a zero-tolerance approach to modern slavery within our business.

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Quality Policy Statement

We are dedicated to a Quality Policy that ensures its products and services fully meet the requirements of our customers at all times. Read the full policy here.

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Sanctions Policy

We have established a statement for Sanctions policies, procedures, guidance, awareness, and monitoring.

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Social Engineering Fraud Policy

We are committed to the highest ethical standards and operate a framework for the prevention and detection of Social Engineering Fraud and will uphold all relevant UK legislation.

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Supplier Code of Conduct

Our Supplier Code of Conduct sets out the behaviours, practices and standards that we expect from our suppliers based on our mission, values, and policies.

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Whistleblowing Policy

We encourage a free and open culture in dealings between its managers, employees, and all people with whom it engages in business and legal relations. Read the full Whistleblowing policy here.